Case Study THE CHALLENGE MEOS, a fast-growing managed service provider (MSP), was growing weary with its previous Webroot security solution. Ransomware attacks were occurring one to two times weekly across the service provider’s customer base. MEOS technicians became skilled at removing ransomware and restoring workstations and servers without any data loss, but incidents caused between one-half day to two days of downtime for affected customers. Creating even more havoc, Webroot updates started causing servers to freeze randomly. MEOS researched the issue thoroughly and the only solution was to reboot the servers, which resulted in even more downtime. Moving forward, MEOS tested several cybersecurity solutions, including Bitdefender, TrendMicro, Webroot, Sophos, and ESET. The obvio

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