Web:www.tditechnologies.com Toll Free: 800.695.1258 Direct: 972.881.1553 Provide efficient, reliable and cost-effective infrastructure management while meeting challenging compliance requirements with: A practice that optimizes, simplifies and improves root cause analysis and remediation for all Incident Tickets sent from the monitoring-help desk system An approach that simplifies server management across all server types and geographical locations to reduce human errors, slash training costs and deliver best-in- class service A solution that directly supports the compliance requirements of the ITIL framework including the Change Management process—capturing server-level compliance data in order to “prove the compliance practice” This leading global IT services organization (I

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