MEET VOLATILE DEMAND, LOWER COSTS, AND IMPROVE CUSTOMER EXPERIENCE WITH BLENDED SERVICE WORKFORCE June 2021 CASE STUDYMEET VOLATILE DEMAND, LOWER COSTS, AND IMPROVE CUSTOMER EXPERIENCE WITH BLENDED SERVICE WORKFORCE Table of Contents Case In Point 3 The Role of an On-Demand Workforce at Pomeroy 6 The View from Field Nation 8 Summary 11http://www.servicecouncil.com/ @tservicecouncil 3 MEET VOLATILE DEMAND, LOWER COSTS, AND IMPROVE CUSTOMER EXPERIENCE WITH BLENDED SERVICE WORKFORCE Field service is, by its very nature, a volatile business. Sure, companies plan and schedule installations, inspections, preventive maintenance, upgrades, and the like in advance. But that’s where the predictability ends. Dispatchers, managers, parts specialists, technicians, and everyone working in a fi

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