PRECISE CASE STUDY Medium Enterprise / Educational Institution in Turkey (SQL Server) Introduction This case study of a medium enterprise educational institution company is based on a September 2017 survey of Precise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. “With Precise, we are successful at point and shoot during troubleshooting.” “The trend analysis is better and graphical evidence makes it easy to find root causes.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Precise: Finger pointing from other IT groups and third-party vendors Slow root cause identification and long mean time to resolution Excessive costs or lack of resources

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