PRECISE CASE STUDY Medium Enterprise / Computer Software in Russian Federation (Oracle Database, SAP, Java, .NET) Introduction This case study of a medium enterprise computer software company is based on an August 2017 survey of Precise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. Challenges The business challenges that led the profiled company to evaluate and ultimately select Precise: Inconsistent or poor application end-user experiences Finger pointing from other IT groups and third-party vendors Slow root cause identification and long mean time to resolution Excessive costs or lack of resources to monitor applications An inability to proactively deal with problems before they impact the

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