1 CASE STUDY Medical Outpatient Clinics Improvement Programme Background The trust’s CBU1 (Medicine Division) are currently managing one of the top performing Accident and Emergency Departments in the UK. The Trust, located in South West Yorkshire, is also forecasting to over-achieve on activity targets in most areas across the business unit. Meridian initially undertook a successful project with Gastroenterology Outpatients. Due to the success of the first project, Meridian was invited to work with all other Medical Outpatient specialities in relation to Outpatient Clinics. Study Findings As a More-Work project, Meridian undertook observations and data analysis in the Development phase of the programme in all Medical Outpatients clinics in scope; Res

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