Solution Visit our website at www.keste.com Medical Device Manufacurer Keste Case Study: Challenge This client, $4 billion dollar medical device manufacturer, was seeking an integrated system to connect 6 disparate systems containing critical product, service and warrenty data. Without a unified system, customer had issues with visibility and makeing service requests. Results Visit our website at www.keste.com Based on forecasted company revenue and third party benchmarks Keste estimated the following annual benefits as a result of implementing the new portal: 50% increase in customer satisfaction 75% of sevice requests now processed through portal 10,000+ new subscribers in 2 months Due to several acquisitions, the client was working with 6 disparate system, all containing

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