Case Study Summary Customer: MCAP Headquarters: Toronto, ON Industry: Financial Services – mortgage/financing/lending Products Replaced: ? Contact center software ? PBX Number of Users: ? Agents: 130 ? Business Users: 15 Challenge: Replace an unstable and costly contact center system with a more reliable solution that could be managed and customized in-house. Product(s) Deployed: ? Customer Interaction Center ™ (CIC

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