Case Study | Jersey County, IL The MAX Call-T aking system installed at Jersey County, Illinois, is receiving kudos for its redundancy, sophisticated reporting features, and the many ways it simplifies dispatchers’ jobs. William “Rob” Hedger , executive director of the Emergency T elephone Safety Board (ETSB)/E9-1-1 center in Jersey County , Illinois, makes no bones about his enthusiasm for Zetron’s MAX Call-T aking system. In a recent letter to the director of another public-safety answering point (PSAP) that was considering MAX Call-T aking, Hedger was very willing to vouch for it: “We installed MAX Call-T aking about eight months ago, and are very happy with it, ” he wrote. “We looked at a number of other systems, but we chose MAX Call- T aking, and we’re glad we did. ” Not o

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