By Susan Plummer, Director of Finance, Best Best & Krieger The Issue: Lack of a Firm Wide Strategy for Support Services Best Best & Krieger, LLP is a 180-attorney law firm that has been in business for more than a century. The firm has grown to include several dynamic practice groups across eight offices throughout California. As with most firms, we have become increasingly mindful of operational expenses and their impact on the firm’s bottom line. Facilities management is one area that has always been a challenge for us to manage efficiently on a firm-wide basis. However, these legal support services, including the copy room, mail and overnight deliveries, faxing, hospitality, inventory and supplies management, as well as administrative and maintenance tasks, are essential elem

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