CUSTOMER SUCCESS Better communication promotes enterprise-wide harmony With “Fairness Innovation and Harmony” as its company creed, Marubeni Corporation has been contributing to the development of the economy and society through its commitments to forthright business practices and environmental protection. Corporate leaders at the Japan-based sogo shosha (diversified Japanese trading conglomerate) are spearheading a mid-term management plan called “Global Challenge 2018,” aimed at developing Marubeni into a resilient group of strong individual companies. A key enabler in this mission is efficient e-mail communication, so Marubeni started using Office 365 for its e-mails within Japan in September of 2012. Exchange Online includes an automated e-mail archiving capability, bu

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