Martinus Use Case Martinus.sk is the biggest online bookstore and the largest online store in Slovakia. 95% Customer Satisfaction 30+ Number of Agents 6500 Tickets Answered/MonthMartinus.sk is the biggest online bookstore and the largest online store in Slovakia (according to the number of served customers). Martinus has won multiple awards such as "best" and "most favorite" Slovak online store in several independent surveys. Martinus started using LiveAgent in July 2011. Before that, they used their own in- house solution. The old system in which customers’ requests ended up in a shared mailbox, from which agents chose emails to answer, was not sufficient enough. They wanted to take their customer support one step further and wanted a system where they didn't just solve specific requests,

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