The Business Challenge. Grow market share and drive profitability in product distribution. The Solution. Unisys Digital Workplace Services including a Service Desk model with 24/7 support, with digital services support, desk side support, endpoint support, asset management and procurement; supports ~10,000 end users; also dedicated workplace services including unified endpoint management and Tech Cafés for PC tune-ups, quick fixes, devices on demand (with apps and data) and concierge support. Unisys established a robust IT governance model, developed a roadmap to deliver continuous improvement/innovation, including predictive analysis, support through chat, and persona support. Results and Benefits. • Improved customer satisfaction by modernizing and personalizing support • Enhanced

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