Business Needs With technology playing a vital role in business operations, PPG’s infrastructure group wanted to get a better handle on technology costs and how technology products and services were being consumed by internal business units to ensure it was providing the most cost-effective and value-added services. While PPG had a chargeback system in place, it was internally developed and offered limited visibility of what made up IT costs, not showing how technology was being consumed by users, business units or departments. This prevented PPG’s businesses from having accurate data for informed decision-making. The Solution PPG implemented Upland’s ComSci IT Financial Management (ITFM) application to better understand who is consuming what technology service and its impact on t

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