Home

Case Study

Managed Services Model Delivers High Volume Call Center Resources

Managed Services Model Delivers High Volume Call Center Resources

Kforce
Pages 3 Pages

Solution Kforce’s Managed Services Model measured business metrics and built qualified resource teams to improve the customer experience. Outcome The call center obtained a dedicated engagement manager and 40 experienced consultants to gain improvements. Challenge A government affiliated provider sought a call center team overhaul to improve four-hour average call wait times and a 40% abandon rate. Customer remediates substantial wait time

Join for free to read

Related Solution Sets

Contact Centers

You Might Also Like


Jade Global's INTEGRATED MANAGED SERVICE AIOPS PLATFORM
White Paper Jade Global's INTEGRATED MANAGED SERVICE AIOPS PLATFORM
Jade Global

Techlogix Delivers High Volume Transaction Processing For Ufone
Case Study Techlogix Delivers High Volume Transaction Processing For Ufone
TechLogix

National Marketing Resources Creates a Profitable, Scalable Call Center with Intelligent Voice Automation (IVA™)
Case Study National Marketing Resources Creates a Profitable, Scalable Call…
SmartAction

Econux Call Center
Case Study Econux Call Center
Dialogic

More from Kforce


Major IT Leader Hits Business-Critical Deadline With Kforce’s Managed Service Model
Case Study Major IT Leader Hits Business-Critical Deadline With Kforce’s…
Kforce

Kforce's Managed Services Drives Productivity And Return On Investment Improvements For Major Technology Firm
Case Study Kforce's Managed Services Drives Productivity And Return On…
Kforce

Kforce’s Managed Engagement Improves Security Posture
Case Study Kforce’s Managed Engagement Improves Security Posture
Kforce

Managed Services Solution Solves Seasonal Demands And Drives Strategic Growth
Case Study Managed Services Solution Solves Seasonal Demands And Drives…
Kforce
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info