www.channel3consulting.co.uk +44 (0)20 3866 4838 enquiries@channel3group.co.uk © Copyright Channel 3 Consulting 2018 CASE STUDY Managed service solution for Northampton General Hospital (NGH) THE CHALLENGE NGH was planning the implementation of a new Patient Administrative System (PAS) supplied by EMIS Health, which would also result in changes to existing business processes. One of the tasks within the scheme is the training of all users of the system, including clinical and administrative staff. The training needed to cover use of the new system, as well as changes to processes that were being implemented as part of the project. Whilst NGH does have a training function within their IT department, it did not have the capacity to scale up to the levels require

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