Customer Success Making the Grade Situation Previously, Colby College relied on two software products to back up its faculty/ staff laptops and desktops: Macintosh computers ran Retrospect while Windows machines used Symantec. Frustrations in managing two disparate backup products, combined with instances of data loss led Marc Cote, Colby’s Windows/ Macintosh technical consultant, to seek a more efficient, unified solution. During his r

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