MAKING THE CHANGE 1 20-0666 20-1175 MAKING THE CHANGE HOW TO LEAD A DIGITAL TRANSFORMATION FOR BENEFITS ADMINISTRATION WHITE PAPER | SEPTEMBER 2020 MAKING THE CHANGE 2 TABLE OF CONTENTS Making the Change: How to Lead a Digital Transformation for Benefits AdministrationEXECUTIVE SUMMARY Humans and habits go together like bread and butter. Even when those habits are detrimental, people have a hard time altering their behaviors. This can help explain why 70% of all workplace change initiatives fail. But in today’s business environment, evolution is inevitable, so individuals must constantly learn new skills, technology and procedures to be competitive. One of the biggest obstacles to transformation is the human mind, which is hard-wired to repeat past actions. We’re biologically compell

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