Case Study
Making taxes less taxing.
Adobe Customer Story Making taxes less taxing. San Francisco City and County Tax Office uses Adobe Experience Manager Forms to deliver a self-service portal to make paying taxes easier for citizens and businesses. “Integrating Adobe Experience Manager Forms helps us improve customer service by sending timely, automated communications to taxpayers with the status of their requests. ” Tajel Shah, Chief Assistant Treasurer, Office of the Treasurer & Tax Collector RESULTS SOLUTION Adobe Experience Cloud, including Adobe Experience Manager Forms within Adobe Marketing Cloud Adobe Professional Services MORE taxpayers use the new self-service tax portal REDUCED time to create and send property tax bills by nearly half Improved COMMUNICATIONS about waivers and reprocessing FASTER billing su