Say you’ve established a center of excellence, and your teams are analyzing and prioritizing data analytics initiatives to tackle first. And maybe you’ve placed your first glorious bot into production and begun the real journey toward transforming your firm. It’s at about this moment...when the first automation occurs... that the next important question surfaces: “How can we make this automation more intelligent?” Let’s pause to consider how far we’ve come over the past 20 years in making financial services business processes more effective and cost efficient. First there was six-sigma and the focus on re-engineering processes. Next came business process management—the use of software to allow business rules-driven routing. These capabilities also played a significant role

Join for free to read