Case Study IBM Sales and Distribution Energy & Utilities This major utility aims to expand its services to new regions in its domestic market while continually enhancing customer services. T o achieve these goals, the company wanted to ensure that it could onboard and manage new suppliers and customers without impacting service quality. The spokesperson for the utility organization explains: “Increasing our customer base generates financial benefits for the business, but it also presents operational challenges. “Like many leading utilities, we rely on centralized SAP solutions to manage our end-to-end business processes. As the number of transactions on our books increased, the load on the SAP applications rose. This reduced response times for business users, harming our operation

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