Maintenance and Fault Resolution Description: Maintenance and fault resolution services Requirement: 24/7 national coverage of 1,000+ indoor coverage schemes Solution: Provision of dedicated service team working across operators portfolios Cellular Asset Management had been providing both proactive maintenance and reactive fault resolution services for one of the United Kingdom’s mobile operators for a number of years. The introduction of a second operator’s portfolio increased the number of sites to 1,000+ spread across the United Kingdom. This increase required us to re-visit existing processes to determine necessary changes to the way we worked and the number of personnel required to ensure seamless integration and continuous support. We started by comparing the level of

Join for free to read