Fortnum & Mason is a quintessentially British brand, known the world over for the quality of its products and the exceptional customer service delivered from their iconic store on Piccadilly since 1707. But behind the scenes Fortnum’s is a complex retail operation, trading across multiple sales channels - the flagship store in Piccadilly, additional outlets at St Pancras International Station and Heathrow Terminal 5 (T5), the online store,

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