Case Study
Luxury Hotel Replaces Paper Checks With CSI Paysystems And Discovers New Efficiencies And Revenue
BACKGROUND LaPlaya Beach & Golf Resort is a luxurious beachfront destination in Naples, Florida. Ranked among the world’s best hotels, one of the things that was not modernized was the back office accounting department. “We were still relying on paper checks for most of our payments,” recalls Kimberly Michaux, Assistant Controller. “We spent hours every month trying to reconcile outstanding checks and tracking down lost payments, which all r