Lowell General Hospital and Trace - Reducing Claims Denials, Increasing Revenues and Improving Physician and Patient Satisfaction
Lowell General Hospital and Trace - Reducing Claims Denials, Increasing Revenues and Improving Physician and Patient Satisfaction
12 PagesRE AL-W ORLD RE SUL T S Lowell General Hospital and Trace Reducing Claims Denials, Increasing Revenues and Improving Physician and Patient Satisfaction RE AL-W ORLD RE SUL T S2 About Lowell General Hospital Lowell General Hospital is a 396-bed community hospital that serves the greater Lowell, Massachusetts region, about 30 miles outside of Boston. Lowell is a very competitive market, with six community hospitals vying for market share, all trying not to lose patients to the tertiary medical centers of Boston. Thus, differentiating the hospital based on the quality of service provided and customer satisfaction is critical. In 2011, Lowell General implemented The White Stone Group’s Trace revenue program, becoming one of nearly 400 hospitals nationwide to use Trace. 3 Lowell G
