CHALLENGE LUC’s Director or Operations, Terri Donovan, became increasingly frustrated by the amount of money she was required to spend to host and utilize her clinic’ s EMR system. In July 2014, she decided ‘enough was enough’ and began searching for a more suitable solution: either replace their existing EMR system altogether – or find a ‘less expensive’ way to ‘operate’ their existing system. On a side note, LUC at that time was employing one

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