Coon Memorial Hospital, part of Dallam Hartley Counties Hospital District, is a 21-bed critical access hospital that serves Dalhart, Texas, as well as parts of New Mexico and Oklahoma. The hospital serves the community in all areas of life, from birth of a newborn throughout the lifespan to hospice care and end of life. This small hospital had a big CPR training class attendance problem. The American Heart Association’s Resuscitation Quality Improvement Program ® (RQI ® ) resolved that issue, and is leading to higher-quality CPR at this facility that fortunately, doesn’t have a lot of real-life codes. “For us, the biggest things with RQI are the skills consistency and improvement, and the automatic feedback that staff receive with each skill. You don’t receive that kind o

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