The Los Angeles Department of Water and Power, the nation’s largest municipal utility, delivers reliable water and electricity to four million residents and businesses. Its IT team plays a critical role in maintaining uninterrupted service, as even a single security gap could affect millions. To balance strong protection with productivity, LADWP adopted Endpoint Privilege Management, allowing employees—from engineers to field staff—to work efficiently without unnecessary administrative rights. This approach reduces risk, strengthens operational security, and supports the organization’s mission to provide safe, dependable service citywide.

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