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London Stock Exchange Group innovates to drive efficiency and productivity

London Stock Exchange Group innovates to drive efficiency and productivity

ServiceNow
Pages 4 Pages

The London Stock Exchange Group (LSEG) boosted productivity by increasing self-service rates from 35% to 85%, freeing up 2.3 days per employee annually. By consolidating workflows with ServiceNow ITSM and App Engine, LSEG enhanced efficiency across 25,000 employees. The integration of GenAI for query handling and case summarization further improved user experience, driving digital transformation and workflow optimization throughout the organization

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