1 Loch Lomond Villa Case Study Loch Lomond Villa Saint John, New Brunswick, Canada When the CEO of Loch Lomond Villa wanted to transform the organization into a more resident-centered culture, she turned to Planetree for guidance. In the process, the facility set new standards for long-term care, creating a welcoming, comfortable environment strategically designed to make residents feel right at home and provide staff with tools and resources needed in their new roles. As one of New Brunswick’s largest long-term care facilities, Loch Lomond Villa has been providing a safe, caring residential community for older adults since 1973. But as CEO Cindy Donovan points out, “Times have changed, levels of care have changed, needs of residents have changed, and we needed to change, too.

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