The Challenge It has always been important for the leadership of Live Oak Surgery Center to provide complete clinical and financial transparency with the patients they serve. While they have excelled clinically (patients knew what to expect, had great outcomes and were happy with their quality of care) they were struggling with their initiatives around financial transparency. Verification of insurance, cost estimation and patient communication were hit or miss. As a result, patient experience scores were on the decline while bad debt and write-offs were on the rise. Live Oak had considered hiring another FTE to help tackle these issues before being introduced to Clariti. The Solution & Outcome Improved patient financial counseling - enabling staff to spend more time with and have more us

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