David Little of Little Tire Company automates processess and saves time with VAST Challenge As the tire business expanded into more auto repair and maintenance work, Little Tire found that the existing software system couldn’t keep up with the new business model. The business software was not Windows based, and therefore could not communicate directly with suppliers. Finding parts for customers was manual and labor intensive, often requiring several phone calls and searches to multiple suppliers’ websites. Little Tire kept a separate computer in the back that employees could use for parts lookup, and customers were kept waiting while the parts were searched. Maintaining and accessing customer history was also a challenge, and was mostly managed with paper. Keeping track of previous work,

Join for free to read