Liberty saves millions of dollars using API-led connectivity C U S T O ME R S T O RYChallenge Undergoing digital transformation to meet customer demand Liberty Holdings is a South Africa-based financial services and insurance group with a commitment to customer service. The company faced a challenge, however, because claims, customer, and underwriting data information was stored in multiple monolithic back-end systems. The result was a suboptimal insurance claims process that required claims processors to manually extract data from seven different systems and enter it into a spreadsheet. Then they had to log into several other systems in order to process a claim. The operation was slow, subject to human error, and ultimately did not provide the level of support that L

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