Lexmark revamped its reporting system for cloud services with Jaspersoft, addressing scalability, reliability, and user experience challenges as its customer base exceeded 23,000. Jaspersoft’s turnkey solution enabled Lexmark to build a UX-driven reporting engine with over 99% uptime, supporting concurrent usage and customization. The platform reduced development time from two years to six months, delivering powerful analytics and visual dashboards for millions of records. Lexmark plans further enhancements, including drill-downs and custom report options, to continue scaling and meeting evolving customer needs.

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