Leveraging T echnology to Fuel Operational Efficiency CASE STUDY OG&E CUSTOMER PROFILE OG&E Location: Oklahoma City, Oklahoma As the oldest and largest investor-owned electric utility in Oklahoma, OG&E (Oklahoma Gas & Electric) serves over 860K customers in 267 towns and cities in a 30K sq. mile area of Oklahoma and western Arkansas. Formed in 1902, the company is recognized as an industry leader with a demonstrable history of innovation, as shown by its investments in smart technology and a 2020 initiative to continue enhancing the company’s power grid into and throughout Oklahoma. This focus to improve process and outcomes extends to business operations as well. Prior to 2017, the company’s legal department billing system was completely manual, burdened with paper that fil

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