LEVERAGING TECHNOLOGY FOR OUTAGE DATA UNCOVERS SURPRISING RESULTS
LEVERAGING TECHNOLOGY FOR OUTAGE DATA UNCOVERS SURPRISING RESULTS
2 PagesLEVERAGING TECHNOLOGY FOR OUTAGE DATA UNCOVERS SURPRISING RESULTS MIDWESTERN U.S. BASED UTILITY Digital transformation saves midwestern U.S. based utility 9,000 hours and provides proactive outage investigation. THE CHALLENGE Our utility client wanted to turn outage investigation from a lagging into a leading indicator when looking at outage data relative to tree failure. Often minimal data was collected and outages were investigated late, resulting in inconclusive information and reduced ability to identify trends. The utility was also interested in a more streamlined customer ticket and reporting system. The current paper system required an email to 20 regional offices, followed by field review, addition of notes, and manual entry into the system. ASSET MANAGEMENT ENVIRONMENTA
