Case Study

Leverage support data to increase efficiency

Leverage support data to increase efficiency

Pages 4 Pages

Leverage support data to increase efficiency Looker Application Customer Support Analytics Customer support has become a critical component of business everywhere. However, most support tools give support management only limited access to the data, with limited analytical capabilities. Your support team should be responsive, knowledgeable about historic encounters with each customer, and effective at resolving each customer’s issues. The Looker Application for Customer Support Analytics allows the entire team to access customized and complex analysis that appropriately measures your unique support business. This provides support teams with analysis they need to offer optimal support for their customers, improve support processes, and automatically share findings with other re

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