WINNING BACK PATRONS The diversion of users away from traditional catalogue- searching tools to web search engines is an issue for many libraries. With 25,000 e-journals, 20,000 e-books and over 680,000 hard copy publications, Leuphana University Library offers vast amounts of material to its patrons, who include 7,300 students and 600 staff. However, it lacked the familiar searching methods its users wanted. “The problem was that our use

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