SITUATION United Space Alliance (USA), a prime contractor to NASA, is responsible for all space shuttle fleet and all inter- national space shuttle processing operations. Flight Crew Equipment (FCE), all items produced or modified for Astronauts to take into space flight, includes; food, clothing, laptop computers, tools, batteries, space suits, flight suits, etc. FCE is a key component of space shuttle operations, therefore discrepancy reports are generated dur- ing each flight to track: • Equipment damage during flight • Modifications to an item • Deviations from normal processing These reports, called FCE Discrepancy Reports, and their follow up are a critical part of efficient, safe fleet opera- tions. USA has encountered unacceptable recurring constraints during the FCE DR process t

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