A large regional U.S. bank leveraged Dremio to enhance near real-time analytics for its Customer Contact Center, which handles thousands of inquiries daily. Using Dremio, the bank’s executive dashboards now provide timely insights into key metrics like issue resolution rates, common issues, time to resolution, and talk time. This improved visibility helps monitor performance, accelerate decision-making, and enhance customer satisfaction and loyalty, bolstering the bank’s reputation in a competitive retail banking market.

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