DESIGN • TRANSFORM • RUN Leading pharmaceutical manufacturer transforms contract management through Data-to-Action Analytics SM GenerA tin G Life S cienceS iMp Act Case Study client Leading global pharmaceutical manufacturer industry Life sciences Business need addressed • Plug leakages in contract management and chargeback operations • Timely updation of membership and contract data • Mitigation of deficiencies in process and technology systems Genpact solution • Robust controls, standardization and governance processes to ensure timely aggregation of contract management information and updating membership and contract changes • Analytics driven fail-safe processes to validate eligibility, class of trade and membership • Re-calibration of data collection tools (queues, al

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