CallVU’s advanced digital engagement platform gives customers of a major mobile operator access to self-service and the ability to resolve a wide variety of account issues. CallVU was able to propose the richest offering, both in terms of the flexibility of its bespoke solution and the feasibility of its time frame. The operator assessed CallVU as an enabler of information provisioning, applying a method that reduces dependency on an agent and therefore best disposed to address their most burning business challenges. To effectively resolve their operational challenges the operator selected CallVU’s Visual IVR and analytics dashboard to implement a range of use-cases that will address the most frequent caller objectives.

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