1 In 2020, the global COVID-19 pandemic severely impacted the travel and tourism industry. Airlines were particularly hard hit and had to reduce their operations, in some cases by 100%. While waiting for commercial activity to resume, many airlines took the opportunity to optimize their infrastructure. Copa Airlines, one of the most dominant airlines in Latin America, also faced this challenging time. Copa Airlines serves 31 countries in the Americas, from Canada to Argentina. Before the pandemic, the company was operating approximately 300 flights daily to over 80 destinations; the operation remains with a smaller volume compared to the capacity offered prior to the pandemic. The situation compelled Copa Airlines to find new ways to reduce costs to protect its cash flow. Followin

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