THE CUSTOMER The customer is one of the world’s leading investment management organizations and one of the top US wealth managers. They encompass affiliated investment management firms, wealth management services, and global distribution companies. This investment management organization utilizes NICE®, the worldwide leader of intent-based solutions, for several of their business operations. NICE software is critical to the day-to-day operation of the investment management organization as it improves business performance, decreases financial risk, and enhances safety and security. NICE solutions capture interactions, transactions, and video surveillance from multiple sources, including telephones, CCTV video feed, emergency services radio communications, emails, chat, social media

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