JReport J I N F O N E T S O F T W A R E R EMPOWERING WORLD-CLASS CUSTOMER SERVICE Customers want to feel wanted. In an age of fleeting customer loyalty, the sur- est path to business success is connecting with customers and engaging them at a personal level. Based in Silicon Valley before being acquired by Verint Systems, KANA Software is giving global companies the tools and systems they need to get to know their customers be

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