LEADING COAL PRODUCER CASE STUDY: Energy & Utilities | Support Services EXECUTIVE SUMMARY: A large coal producer turned to TEKsystems to augment its service desk solution consisting of a 24X7X365 team. TECHNOLOGIES SUPPORTED: SAP; Remedy Help Desk system for ticket creation and SLA tracking (Altris, PC, phone, printer, PDA) Profile: TEKsystems has partnered with the client, one of the world’s largest coal producers, since 1999 to augment

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