BUSINESS NEEDS Business procedures are critical to the success of any business. They’re invaluable tools when kept up-to-date and when employees are confident they know how to access, use, and apply them. FEGRO/SELGROS had developed a set of standard operating procedures (SOP) to cover many employee activities. However, it lacked a system for updating these procedures. In addition, many of the procedures required employees to print out forms a

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