Damco helped the Dubai-based floor-cleaning equipment provider automate their service request management by implementing a streamlined digital solution. This replaced manual phone-based processes and disparate Excel sheets, eliminating data duplication, typos, and inconsistencies. Damco’s system enabled efficient work order tracking, faster request assignment, and easy access to information, significantly reducing administrative burden. The solution improved operational accuracy, enhanced team productivity, and elevated customer service quality for maintenance and repair operations across the client’s service network.

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