Case Study: Mitratech and TAP Workflow Automation 1 WWAA The CIO of a boutique litigation powerhouse, seeking to optimize delivery of services to clients, turned to improvement of legal processes. Instead of custom app development, he took the advice of a leader of CLOC* and tried the TAP Automation Platform to standardize New Work Intake. In one week, and without developer involvement or displacing existing software, the CIO interviewed all stakeholders and completed this work-flow to support clients’ legal ecosystems. *The Corporate Legal Operations Consortium (CLOC) helps legal professionals optimize their legal service delivery models. CLOC’s leadership has directly applied workflow automation to key legal processes at major corporations. Justin Hectus is CIO and a 20-year

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