www.infi nium.biz | 2300 main street | kansas city missouri 64108 | 816.471.2066 | smosby@infi nium.biz H&R Block is one of the world’s largest tax services providers, utilizing more than 100,000 highly trained tax professionals and having prepared more than 550 million tax returns worldwide since 1955. Business situation H&R Block is an established, well-known company with a product development team dedicated to building customer-centric solutions. The team is responsible for generating and researching ideas, and then fi ltering those ideas through a methodical, often analytical, process to whittle “blue sky” concepts into workable solutions. Despite their internal expertise, H&R Block found it challenging to effectively transform rough concepts into fully formed solutions, and

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